Know Before You Go

Welcome to the Granada Theatre!

We appreciate your presence and enthusiasm for the arts. As you immerse yourself in the magic of live performances, we invite you to embrace the shared experience by familiarizing yourself with our venue. These guidelines are designed to maintain a safe and harmonious atmosphere for both performers and audience members alike.  Your cooperation plays a crucial role in enriching the cultural experience we collectively build. So, before the curtain rises, take a moment to acquaint yourself with our simple yet essential guidelines – ensuring a smooth and enjoyable evening for all! 

Getting Here
When You Are Here
FAQ

GETTING HERE

Directions

The Granada Theatre is located at 1214 State Street, Santa Barbara, CA 93101.

Directions from the North

Directions to the Nearest Garage:

  1. Travel south on US 101.
  2. Take the Mission Street exit and turn left onto Mission Street.
  3. After six blocks, turn right onto Anacapa Street.
  4. Drive seven and a half blocks to reach the Granada Garage (city lot 6) on the right.
  5. To access the theater, exit the garage at the northwest corner, walk toward State Street through the Plaza Granada paseo, and turn left.

Directions for Passenger Drop-off:

  1. Travel south on US 101.
  2. Take the Mission Street exit and turn left onto Mission Street.
  3. After six blocks, turn right onto Anacapa Street.
  4. Continue on Anacapa Street for 8 blocks.
  5. Turn right onto Anapamu Street for one block.
  6. Turn right onto State Street.
  7. Enter the passenger loading zone in front of the Granada Theatre at 1214 State Street.

Note: The 1200 block of State Street allows only one-way northbound traffic.

Directions from the South

Directions to the Nearest Garage:

  1. Travel north on US 101.
  2. Take the Carrillo Street exit and turn right onto Carrillo Street at the bottom of the ramp.
  3. After four blocks, turn left onto Chapala Street.
  4. Go two blocks and turn right onto Anapamu Street.
  5. Drive one and a half blocks and turn left into the parking structure (Granada Garage/city lot 6) just after State Street.
  6. To access the theater, exit the garage at the northwest corner, walk toward State Street through the Plaza Granada paseo, and turn left.

Directions to passenger drop-off:

  1. Take the Carrillo Street exit from US 101 North.
  2. Turn right onto Carrillo Street at the bottom of the ramp.
  3. After four blocks, turn left onto Chapala Street.
  4. Go three blocks and turn right onto Victoria Street.
  5. Travel two blocks on Victoria Street and turn right onto Anacapa Street.
  6. Go one block on Anacapa Street and turn right onto Anapamu Street for one block.
  7. Turn right onto State Street.
  8. Enter the passenger loading zone in front of the entrance to the Granada Theatre at 1214 State Street.

Note: The 1200 block of State Street is accessible by one-way northbound traffic only.

Parking

Parking Location & Rates

Paid parking near The Granada Theatre is available in a variety of downtown city-operated parking lots. The lot closest to The Granada Theatre is located behind the theatre at 1221 Anacapa Street, between Victoria Street and Anapamu Street.

A special event parking fee of $5 (cash only) may be charged in this lot.

During non-event hours, the first 75 minutes of parking is free and each additional hour or part is $3.

Downtown Parking Lots Map

Parking Directions

From the North:

  1. Travel south on US 101.
  2. Take the Mission Street exit and turn left onto Mission Street.
  3. After six blocks, turn right onto Anacapa Street.
  4. Drive seven and a half blocks to reach the Granada Garage (city lot 6) on the right.
  5. To access the theater, exit the garage at the northwest corner, walk toward State Street through the Plaza Granada paseo, and turn left.

From the South:

  1. Travel north on US 101.
  2. Take the Carrillo Street exit and turn right onto Carrillo Street at the bottom of the ramp.
  3. After four blocks, turn left onto Chapala Street.
  4. Go two blocks and turn right onto Anapamu Street.
  5. Drive one and a half blocks and turn left into the parking structure, Granada Garage (city lot 6) just after State Street.
  6. To access the theater, exit the garage at the northwest corner, walk toward State Street through the Plaza Granada paseo, and turn left.

Passenger Drop-Off, Pick-Up, & Valet Services

Passenger Drop-Off & Pick-Up

Passenger drop-off for patrons with ADA and mobility assistance is conveniently located in front of the entrance to the Granada Theatre.

Please note that the 1200 block of State Street accommodates one-way traffic only. We recommend accessing State Street by turning right on Anapamu from Anacapa and then making another right onto State Street, proceeding north towards Victoria Street.

Valet Services

Valet parking service is reserved for donors to The Granada Theatre and its resident companies.

Valet parking service is located in the loading zone directly in front of the Granada Theatre entrance. Look for the BlueStar Parking umbrella. Valet service is generally available one hour before show time, for select performances only.

WHEN YOU ARE HERE

Ticket Information

The box office is conveniently located at 1214 State Street, just north of the main theater doors.

Ticket Office Hours

Tuesday – Saturday, 12:30 pm to 5:30 pm.
On performance days, the Box Office is open 3 hours prior and a ½ hour after the start of the performance.
The Box Office schedule is subject to change.  Please call to confirm hours of operation on performance days and holidays. 

Ticket Purchase Options

We prioritize a fair and secure ticketing process for our patrons.

Official Ticket Sources

Tickets can be purchased online (www.granadasb.org), by phone (805)899-2222, or in person at the Granada Theatre Box Office.
Purchase tickets only from authorized sources like our official website ( www.granadasb.org ), affiliated partners*, or the Granada Theatre box office.
*Affiliated Partners include, but are not limited to:  www.thesymphony.org,  www.artsandlectures.ucsb.ed ,  www.musicacademy.org,  www.americantheatreguild.com/santabarbara,  www.camasb.og.  

Third-Party Resellers

Avoid buying tickets from unauthorized third-party sellers, online platforms, or auction sites.
Tickets from unauthorized sellers may be invalid or canceled. The Granada Theatre is not responsible for issues with such tickets. Entry may be denied for patrons with tickets purchased from unauthorized sources. Report unauthorized ticket reselling to the Granada Box Office staff at (805)-899-2222 to help us maintain a fair ticketing process.

Methods of Payment

We accept the following methods of payment: cash, check, credit card (Visa, MasterCard, American Express, Discover), and Granada Theatre Gift Certificates.

All ticket sales are final.

Ticket Delivery & Pickup

Tickets are available in the following delivery methods:

Standard Mail

Tickets requested to be mailed are subject to a $1 mailing fee.
Ticket fees are subject to change at any time.

Digital e-ticket(s)/print-at-home

Tickets will be delivered to your email address 24 hours before the start of the performance.

Hold-at-Box Office

Tickets selected for hold-at-box office can be picked up in person at the box office in advance of the performance or during Will Call.
Large group orders and discounted tickets may be held at Will Call pending verification of appropriate identification.

Seating Charts

Orchestra Seating Chart

Balcony Seating Chart

Admission Policies

Venue Access

Patrons are only permitted to enter The Granada Theatre with a valid ticket to the event or a credential authorized by The Granada Theatre or its Resident Company Partners. Access to backstage and performance areas is restricted to individuals with the appropriate credentials.

Children

Children under 3 are only allowed at family shows. For family shows, children of all ages are welcome. Children 3 and under may sit in laps without a ticket or purchase a ticket if they require a seat.

Children under the age of 13 must be accompanied by an adult. If you have any questions regarding the suitability of a performance for children, please feel free to contact us at (805) 899-2222.

Latecomers

As a courtesy to other patrons and to the performers, latecomers and those who exit the theatre during the performance will be admitted into the auditorium at an appropriate interval as determined by the performance management. Some resident companies do not permit late seating and latecomers may be asked to stay in the lobby, where they may watch a live stream of the event, until the intermission.

Unauthorized Third-Party Resellers

We prioritize a fair and secure ticketing process for our patrons.  To ensure the integrity of ticket sales and protect our attendees, we have implemented the following policy regarding unauthorized third-party resellers.

OFFICIAL TICKET SOURCES

Purchase tickets only from authorized sources like our official website (www.granadasb.org), affiliated partners*, or the Granada Theatre box office.

*Affiliated Partners include, but are not limited to: www.thesymphony.org, www.artsandlectures.ucsb.edu, www.musicacademy.org, www.americantheatreguild.com/santabarbara, www.camasb.org.  

VALIDITY OF TICKETS

Avoid buying tickets from unauthorized third-party sellers, online platforms, or auction sites. Tickets from unauthorized sellers may be invalid or canceled. The Granada Theatre is not responsible for issues with such tickets. Entry may be denied for patrons with tickets purchased from unauthorized sources. The Granada Theatre reserves the right to take action against policy violations.

REPORTING

Report unauthorized ticket reselling to the Granada Box Office staff at 805-899-2222  to help us maintain a fair ticketing process.

Venue Policies

Phones & Other Electronic Devices

As a courtesy to both patrons and performers, the use of cell phones or other electronic devices during performances is strictly prohibited unless otherwise noted for the use of digital programs.

Photography & Recording

As a general rule, photography and recording are discouraged within the venue. However, exceptions may be considered on a case-by-case basis for certain events with prior approval. Patrons are kindly asked to respect the performers and fellow audience members by refraining from unauthorized photography or recording. Please inquire with venue staff for specific guidelines regarding each event.

Seating, Standing, & Dancing

For the safety and comfort of our patrons, standing or dancing during performances is generally prohibited, and is strictly prohibited in the front row of the balcony or boxes. Please stay in your assigned seat and avoid standing or loitering in aisles and stairways as fire code regulations require they be clear at all times.

Smoke-Free

The Granada Theatre is a smoke-free facility consistent with Santa Barbara County and Santa Barbara City ordinances. The use of tobacco, vaping, or marijuana is strictly prohibited inside the theatre, including lobbies and restrooms.

Food & Beverage

No outside food or drinks are permitted. Patrons are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. 

Lost & Found

The Granada is not responsible for any articles lost or left behind. To inquire about personal belongings that may have been left in the building, please contact the box office at (805) 899-2222 or email boxoffice@granadasb.org.

Accessibility

Accessible Seating

The Granada Theatre offers wheelchair-accessible and companion seating in each price section and on both the Orchestra and Balcony levels. Patrons in wheelchairs also have the option of transferring to designated seats. Please contact the Box Office to reserve wheelchair seating or request assistance.

Listening Devices

The Granada Theatre has the Hearing Loop system, a wireless technology that transmits speech or music on stage directly to guests’ cochlear implants and hearing aids with T-coils. Patrons will hear sound picked up by the theatre’s PA system rather than from the microphone in an implant or hearing aid, resulting in a clear sound with less background noise. Please inquire with a Volunteer Ambassador when you arrive at the theater.

Service Animals/Pets

Only trained service animals and service animals in training for patrons with disabilities are allowed inside The Granada Theatre. Emotional support animals and pets are not permitted.

Service animals must be leashed or harnessed at all times and remain with their owner. They will sit with their owner, not in the aisle. Any service animal causing a disturbance or posing a safety threat may be asked to leave.

Health Safety & Security

Health & Safety

At The Granada Theatre, the well-being of our patrons, artists, and staff is of utmost importance. To ensure a safe environment, we may implement health and safety measures such as face coverings, health checks, and adjusted venue capacity.  Policies are subject to change in compliance with revisions to national, state, local, and presenter requirements. All patrons are expected to comply with health and safety guidelines. Non-compliance may lead to refusal of entry or ejection from the venue. There are currently no restrictions in place.

Security Screening & Bag Policy

At The Granada Theatre, the safety and well-being of our patrons, artists, and staff are our top priorities. To ensure a secure environment for all events, we may implement security screenings based on the presenter or artist. This policy is in place to adapt security measures according to the specific needs or requirements of each performance.

SECURITY SCREENING

Security screenings may vary depending on the nature of the event, the artist, or the presenter. These screenings are designed to detect and prevent potential security threats, ensuring a safe and enjoyable experience for everyone. Security screenings may include but are not limited to:

  • Bag Checks
  • Metal Detection or “Wanding”
  • Patron Verification

BAG POLICY

All bags, backpacks, and containers brought into The Granada Theatre may be subject to inspection.  Our bag policy may vary depending on the nature of the event, the artist, or the presenter.  This policy may include but are not limited to:

  • Bag Size Limitations   
  • Prohibited Bags 
  • Clear Bag Option 

Restricted Items

Patrons of The Granada Theatre, including off-duty law enforcement personnel are strictly prohibited from bringing weapons into the venue.  Prohibited items include but are not limited to:

  • Firearms
  • Explosives
  • Stun Guns
  • Handcuffs
  • Brass Knuckles
  • Sticks, Clubs, or Batons
  • Martial Arts Instruments
  • Pepper Spray or Tear Gas
  • Knives
  • Weapons or weapon-like devices of any kind