The Granada Theatre has 1 open position
About Us
The Santa Barbara Center for the Performing Arts (SBCPA) at the Granada Theatre is dedicated to providing best-in-class production, sales and administrative support to arts organizations from throughout the Santa Barbara region, as well as featuring some of the world’s greatest artists on our stage. SBCPA is making it possible for many of Santa Barbara’s finest performing arts organizations to present their programs with the highest level of contemporary production support and audience comfort. Our most visible area of operation is the historic Granada Theatre.
To apply, download and complete our employment application. Submit application with resume, cover letter and references to resumes@granadasb.org. No phone calls, please.
Position Summary:
As part of our public-facing team, the Ticketing Services Associate provides excellent customer service to patrons & guests of The Granada Theatre while working in the ticketing office. Ticketing Services Associates will answer questions about upcoming events, sell tickets, distribute pre-purchased tickets; assist with the fulfillment of resident company ticket requests; complete daily administrative duties to keep the box office running smoothly. This position requires an irregular work schedule that will include evenings, weekends and holidays.
Reports to: Ticketing Services Assistant Manager, Ticketing Services Manager
Job Type: Part-Time
Schedule: 15-29 hours per week, shifts are scheduled Tuesday – Sunday including afternoon and evening shifts
Location: In-Person – The Granada Theatre, Santa Barbara
Pay: $18-$22 per hour
Primary Duties Include:
- Sell tickets using Tessitura, a computerized patron database.
- Provide excellent customer service for The Granada Theatre season ticket holders and patrons.
- Help maintain ticketing database in an accurate and reliable manner.
- Process season ticket renewals and new accounts.
- Perform sales and/or will call functions at performance times, as assigned.
- Perform general office duties and other tasks as assigned.
Skills/Knowledge/Abilities:
- Skill in guest relations, phone etiquette, cash handling, filing, multi-task experience, attention to detail.
- Customer service skills, including diplomacy and patience.
- Ability to do basic math.
- Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment.
- Proficient computer skills including working on windows-based computers and the internet.
- Ability to multitask and stay organized while keeping a calm work atmosphere.
- Strong written and oral communication skills.
- Familiarity with multi-line office phones, copiers, printers, and credit card scanners, preferred.
- Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.
Education/ Experience:
- High School Diploma or equivalent
- Cashier Experience, experience handling cash and credit cards.
- Sales and/or Retail Experience.
- Previous Tessitura or equivalent ticketing experience is strongly preferred.
Santa Barbara Center for the Performing Arts, The Granada Theatre (SBCPA) will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if SBCPA is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.