Front of House Assistant

The Granada Theatre is looking for a highly motivated candidate to serve as the “Face of the Granada,” representing the organization with the utmost level of excellent customer service when interacting with patrons, clients, and volunteers. This role will focus on timely event execution, excellent customer service, and volunteer supervision and coordination, while working and collaborating with the front of house team.

 Reports to: House Manager

Pay: $18-$22 per hour

Location: Santa Barbara, Ca

Status: Part-time (Variable Schedule), Weekends & Evening, Nonexempt                                                                                                          

Principle Responsibilities:

• Assists in organization and management of the front of house operations during events.
• Effectively communicates with staff and volunteers to ensure a satisfactory patron experience.
• Responds to patron queries and complaints in a respectful and efficient manner.
• Efficiently solves double seating or re-seating issues with patrons.
• Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Granada’s standards of service.
• Organizes and supervises a small team (on average between 3-10) volunteer usher contingent during performances and events.
• Communicates event needs and the duties to volunteer ushers.
• Prepares the venue’s front of house areas for performances and events.
• Assists in event setup and takedown by completing internal checklist.
• Responds to emergencies and reports safety concerns during performances in accordance with the Granada’s safety training protocols.
• Represents the Granada Theatre effectively and professionally at all times.
• Assists in volunteer orientations, trainings, and appreciation events.

Skills/Knowledge:

• High School Diploma or GED preferred, previous customer service experience desired
• Friendly, well-organized, detail oriented, and excellent customer relations skills.
• Must be able to adapt quickly and effectively to changing circumstances.
• Must be able to react professionally and independently when assisting patrons in difficult and emergency situations.
• Communicates effectively and courteously with patrons, staff, and a large team of volunteer ushers.
• CPR and first aid training is preferred.

Working Schedule:

Front of House assistants are part-time workers who are physically present at events and work highly variable hours based on the Granada event schedule. They generally work 10-15 hours per week, in the evenings, including weekdays and weekends. They are expected to attend 75% of our scheduled events. Work includes lots of walking, standing and stair climbing throughout each 5-6-hour shift.

Working Conditions:

• Must be able to rapidly move up and down staircases throughout the duration of a performance or event.
• Must be able to stand for long periods of time (4-5 hours minimum) during the duration of a performance or event.
• Must be able to lift program boxes, tables, chairs.
• Able to lift 40 lbs
• Must be able to work a wide variety of hours related to scheduled performances and events including evenings, weekends and some holidays.

Benefits & Compensation:

• This is a part-time, nonexempt position. The pay range is $18.00-22.00 per hour depending on skills and experience. The Granada Theatre provides sick time and EAP benefits for all part-time employees

Event Bartender

The Granada Event Bartender position offers a fantastic part-time opportunity for individuals looking to showcase their bartending skills while enjoying the excitement of live performances. With the chance to serve enthusiastic audiences and engage in the vibrant atmosphere of events, it’s a unique and rewarding experience. The combination of crafting delicious drinks, delivering exceptional service, makes event bartending an awesome adventure for those seeking a dynamic part-time role with a flexible work schedule.

Reports to: Hospitality Manager

Location: Santa Barbara, Ca

Pay: $18.00-$20.00 + Tips (Pooled), non-exempt, part-time

Work Schedule:

Granada Event Bartenders work a varied schedule of weekdays and evenings, and weekends hours, solely dictated by the event schedule. Schedules are produced monthly and do not exceed an average of 20 hours/week. The Event Bartender is expected to work at least 75% of the scheduled shows. Additional training and cleaning shifts are scheduled throughout the season.

Primary Duties Include:

• Working in a team environment in collaboration with other bartenders, event support and FOH team.
• Provide exceptional customer service to all guests, ensuring a positive and enjoyable experience.
• Prepare and serve a wide range of non-alcoholic beverages, cocktails, beer, and wine.
• Demonstrate a strong knowledge of spirits, beer, wine and non-alcoholic beverages.
• Adhere to all local, state, and federal regulations regarding the sale and service of alcohol.
• Operate and maintain the bar area in a clean, organized, and presentable manner.
• Efficiently handle cash and credit card transactions using the point-of-sale (POS) system, ensuring accuracy and timeliness.
• Assist with inventory management, monitoring stock levels, and reporting shortages or discrepancies to the management team.
• Follow established safety and sanitation procedures, including proper handling and storage of beverages and bar equipment.
• Work in a fast-paced environment, efficiently managing time and prioritizing tasks to meet customer needs.
• Train and mentor new staff members in bar operations, ensuring consistent service quality.
• Conduct full bar set up and break down, adhering to Granada set up and cleaning standards.
• Work collaboratively with team to complete opening and closing checklists including but not limited to washing barware, putting away inventory, restocking and moping.

Skills/Knowledge

• At least 1 year of Bartending
• Knowledge of basic POS/credit card terminals
• CA Responsible Beverage Service (RBS) Certification and CA Food Handlers Certificate Required

Working Conditions

• This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.
• At times, lifting up to 50 lbs.
• Walking and/or standing for extended periods of time.

Benefits & Compensation:

• This is a part-time, nonexempt position. The pay range is $18.00-20.00 per hour depending on skills and experience. The Granada Theatre provides sick time and EAP benefits for all part-time employees

Event Support

At the center of the Granada Theatre’s operations, our part-time Event Support staff play a pivotal role in ensuring memorable experiences for our valued clientele, patrons, and volunteers. This position is dedicated to ensuring seamless event execution, delivering top-notch customer service, and fostering effective teamwork and cooperation with the Front of House, Hospitality, and Operations Teams.

Reports to: Hospitality Manager

Pay: $18.00-$22.00 per hour, non-exempt, part-time

Work Schedule

Granada Event Support staff works a varied schedule of weekdays and evenings, and weekend hours, solely dictated by the event schedule. Event Support shift schedules are published a month in advance. Additional required training shifts or reception setup that range from 2-4 Hours may be scheduled with less notice.  Part-time, hourly.

Primary Duties Include:

Event Support

• Support Hospitality Manager with receptions, events, show layouts, and other needs in the Hospitality Department.
• Support Hospitality and Front of House Staff with set up for all events. Including but not limited to: tables, chairs, rope and stanchions,
• Support the bar staff by stocking and replenishing beverages, glassware, and supplies.
• Engage with security personnel to provide radio, and security scheduling paperwork.
• Communicate with Front of House Staff, and Stage operations during closing procedures and locking/unlocking the “House”.
• Conduct line management for bar or merch areas, keeping areas clear for patrons walking through the lobby spaces.
• Dispose of waste bins and assist presenters with disposal of their waste after events.

Event Support for Front of House

• Check in with the House Manager throughout the shift and respond to requests as needed.
• Maintain cleanliness in common areas, including lobbies, hallways, and seating areas.
• Conduct regular bathroom checks and replenish supplies.
• Assist with seating arrangements and guide guests to their seats.
• Provide assistance to ADA (American Disability Act) patrons and ensure accessible seating. (May include taking in or out specific seating to accommodate ADA patrons.)
• Assist with signaling performance commencement during events (five minute warnings before shows)
• Collaborate with the Front of House team to ensure smooth operations.
• Provide excellent customer service and address guest inquiries and concerns.
• Perform routine cleaning tasks and post-event cleanup.
• Collaborate with team members and communicate effectively.
• Adhere to safety, health, and ADA (American Disability Act) compliance guidelines.

Skills/Knowledge

• Self-motivated, well-organized, detail oriented, and excellent customer relations skills.
• Strong communication skills.
• Ability to work collaboratively with a team.
• Some computer and technical knowledge (Preferred).
• Flexibility and openness to learning new skills.

Working Conditions

• This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.
• At times, lifting up to 50 lbs.
  • Includes moving tables/chairs up and down different floors of the theater.
  • Moving Mobile bars throughout the theater.
  • Carrying boxes to appropriate locations.
• Walking for extended periods throughout the theater.
• Able to work standing for up to 8 hours.

Benefits & Compensation:

This is a part-time, nonexempt position. The pay range is $18.00-22.00 per hour depending on skills and experience. The Granada Theatre provides sick time and EAP benefits for all part-time employees